OCC: Consumer Complaints and Assistance

Making Home Affordable
Relief for responsible homeowners is one step closer under the Treasury's "Making Home Affordable" plan. For more, visit www.makinghomeaffordable.gov.

HelpWithMyBank.gov
HelpWithMyBank.gov provides answers and assistance to customers of national banks. The site includes answers to common questions and helps walk people through the process of contacting the OCC for additional assistance. Visit the site.

Video: People Serving People,
One Customer at a Time
View the this video to learn more about the OCC Customer Assistance Group.-->

Contact OCC CAG

• Toll Free: 1-800-613-6743
• TDD Number 713-658-0340
• FAX: 713-336-4301
• Hours: 8 a.m. - 8 p.m., Eastern, Monday-Friday
• Mail: Customer Assistance Group,
  1301 McKinney Street, Suite 3450
  Houston, TX 77010

Forms
Online Customer Complaint Form (Recommended)
Complaint Form (

via occ.gov

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