My first impressions of Net10 Wireless cell phone service isn't good ( http://www.net10.com/ ). I'd just bought 2 phones, and had activated them, because we needed to keep in touch in case of emergencies. Meanwhile, we were trying to port our Verizon cell numbers over to the newly activated Net10 phones. First, Net10 customer service tells us we need new SIM cards, which they'll mail to us in 3-5 days, on the 5th day, after not getting the SIM cards, I sent an e-mail asking where they were. They replied: the shipment was canceled, and the porting of the numbers has been finished, I only needed to activate them online. I tried the website, and was unable to. I then called their number to speak to someone to get it taken care of, he had me enter a lot of codes, and supposedly everything had went through. I hung up, only to discover that I could make calls out on one phone, but not receive calls on it. The other phone could do neither. I called Net10 back, and the customer service person had me enter more codes, to no avail. He told me to wait 2 hours, and try the phones, and if they didn't work, to call back again. Well, they didn't work, so I called back, and this representative had me enter lots of codes, and then she decides I need SIM cards after all. Which will take 3-5, or even 7-10 days. Now, we have no cell phone service at all. I have also used up minutes trying to activate the phones.
I had asked the customer service rep to give me an alternate number to call, so I could have this matter escalated to management level. She didn't provide me with that info., I have also sent an e-mail to Net10 customer service, and no replies so far.
I must also point out that I am hard of hearing, and I had a hard time understanding the representatives because of their accents, and the phone connection was extremely poor, I strained to hear everything they said, and could barely make out what they were saying.
With a special needs child, and also several family members with serious health problems, and disabilities, we needed to be in touch whenever we needed to.
I am hoping that Net10 will get this straightened out soon, but am doubtful.
I want people to understand that all I want is my cell phones to be working as soon as possible, and just want this resolved.
ReplyDeletePlease take a look at this:
ReplyDeletehttp://pbush14.wordpress.com/2009/08/30/tracphone-support
Elston may be able to assist you if you contact him directly by e-mail.
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ReplyDeleteThank you. I will take a look at the article. I have discovered that Net10 has a Twitter account ( at least I think it is them ), at: http://twitter.com/TheNet10 , and had hoped I would get a response out of them, but so far nothing. The e-mail I keep getting from Net10 will say one thing, then the next e-mail will say something different.
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